Email not found in Verification Queues

Overview

• Symptoms
• Possible Causes
• Resolution

Symptoms:

• Email moved into Processed Folder
• Email could not be found in Verification Queues or Verification Statement Queues
• Email is found in Exception Queue instead

Possible Causes:

One of the attachment may classified as Password Protected. 

Note: There are several reasons this may be so, even if the file can be opened via a PDF Reader

Resolution:

1. To resolve this, user can go to the Exceptions Queue and right click on the batch, and select "Send Tasks To"

2. Select Stage = Separation and click OK.  

Note: This will only processed attachments that had no issues, or without the password protection. 

If you need further assistance please raise a ticket with our support team indicating the BatchID that needs assistance.