Improving Slowness in the SmartUi Application: Key Steps

If you're experiencing slowness in the SmartUi Application, there are several key items you can check to help improve performance. Here’s a guide to assist you in optimizing the application experience. 

1. Whitelist the Required Website

To ensure smooth data downloads, it’s crucial to whitelist the following website:

• Website to Whitelist: https://capture.smartuigroup.com.au

Steps to Whitelist:

• Network Administrators: If you’re in an organizational setting, please contact your IT team to whitelist this URL in the firewall.

2. Check for Antivirus Interference

Antivirus software can sometimes interfere with application performance, especially if it scans certain folders frequently.

Exempt the Following Location:

To help the SmartUi Application run smoothly, please exempt this directory from your antivirus scans:

• Path: C:\Users\<UserName>\AppData\Local\Temp\1A84078F-E8F4-42BB-8FCE-85DE923A36F7\