Unprocessed Documents - How to Fix them

Recognition begins automatically after images have been ingested from email.

A recognized invoice will be named Invoice and the Invoice Status and Certainly Recognized Characters columns will be completed (the Invoice Status column will be completed if this action was allowed by the Administrator).

Recognised invoice

What to do if documents are not recognized automatically

Urecognised document

Steps:

Select the documents, open the Recognition menu and click Recognize.

or

Right-click on the document/s  and click Recognize.

If documents and named <unknown> after recognition

1. Check the Processing Notes column to see why the document was not recognized.
   Example: Check the recognition language. This means that the language of the invoice is not supported. Contact your Administrator.
2. Open the document and make sure it is an invoice.
3. Apply the Document Definition manually:

Applying the Document Definition manually:

Select the document/s, open the Recognition menu or right-click  click Match document Definition.

OR  

right-click on the <<unprocessed>> / <<unknown>> document and click Match document Definition.

Select the corresponding document type "Invoice" or "Statement" and press "Ok"